Privacy Policy

POCKET COACH cares about your privacy. That is why we collect and use your personal information only as necessary to offer our products, services, websites and mobile applications and to communicate with you about them, or as you have requested (collectively, our “Services”). . Your personal information includes the following:

• Name

• Address

• Phone number

• Birthdate

• Email address

• Billing and payment information

• Health information from your mobile device such as “Health”, “HealthKit” or “CareKit”

• Other data collected that could identify you directly or indirectly.

Our Privacy Policy not only explains how and why we use the personal information we collect, but also how you can access, update or otherwise take control of your personal information.

You can also contact us by email at contacto@pocketcoach.fit where we provide answers to your most frequently asked questions, instructions on how to exercise some rights you may have, and definitions of key terms and concepts mentioned in this Privacy Policy.

If at any time you have questions about our practices or any of your rights detailed below, you can contact contacto@pocketcoach.fit to contact our Data Protection Officer (“DPO”) and our team. dedicated that provides technical assistance to this office. We actively monitor and manage this inbox so we can provide you with an experience you can safely rely on.

What information we collect, how we do it and why

Much of what you probably consider personal information is collected directly from you when:

i. create an account for use of our application (e.g.: billing information, including name, address, credit card number, government ID);

ii. registration for SMS messages (e.g. phone number);

iii. complete contact or registration forms (e.g. email);

iv. from your own mobile device

However, we also obtain additional information when we deliver our Services to you to ensure necessary and optimal performance. These obtaining methods may not be so obvious to you.

That is why we thought of highlighting and explaining a little more what they could be like (since it varies periodically): Sensitive data about you in our mobile applications allows us to track your name, age, weight, complexion, nutrition goals, know what type of food you eat, at what time of day, training level, how many sessions you train per week, in general everything about your physical state that is relevant to the monitoring and control of your health data. These technologies collect data automatically when you use and interact with our Services, including metadata, log files.

We may receive additional data about you from other sources, including public databases or third parties from whom we have acquired data, in which case we may combine this data with information we already have about you.

At POCKET COACH, we understand the importance of a healthy and personalized diet. To better serve you and assist you in your nutritional goal, we may request certain health data related to your nutrition. This data includes information about your eating habits, allergies, dietary restrictions and nutritional goals, calories expended during your workout, daily steps, etc. Which are detailed in the health center of your device.

We want to assure you that all information collected will be treated confidentially and used solely for the purpose of improving our services and offering you a personalized experience. We are committed to complying with all applicable data protection laws and regulations and ensuring the security of your personal information.

How we use information.

We strongly believe in minimizing the data we collect and limiting its use and purpose to only (1) those for which we have been given permission, (2) to the extent necessary to deliver the Services you purchase or interact with, or (3) to the extent we are required or permitted to comply with legal obligations or other lawful purposes:

Share with trusted third parties.

We may share your personal information with affiliated companies within our corporate family, with third parties with whom we have partnered so that you can integrate their services within our own Services, and with trusted third parties and service providers to the extent appropriate. necessary for them to provide services on our behalf, such as:

• Credit card payment processing

• Offer advertising

• Organization of contests or surveys

• Performance analysis of our Services and customer demographics

• Communications with you via email or survey delivery

• Customer relationship management.

• Hiring of technical assistance and related services.

We only share your personal information to the extent necessary for the third party to provide services on our behalf as requested or as necessary. These third parties (and any subcontractors they are authorized to employ) are subject to strict data processing terms and conditions and are prohibited from using, sharing or retaining your personal information for a purpose other than that for which they have been specifically hired (or without your consent).

We may also share your information with third parties to facilitate/enable a merger, acquisition, or sale of all or substantially all of our assets, in which case the acquiring company may continue to use your data for the purposes and intent for which it was provided.

Communications with you. We may communicate with you directly through our mobile applications, or through a third-party service provider regarding products or services for which you have registered or purchased from us, such as those necessary to send transactional or service-related communications. Also, if you authorize us, we will contact you with offers for additional services that we believe will be of interest to you, or have been permitted having regard to legitimate interests. You do not need to give us your authorization as a condition of purchasing our goods or services. These contacts may include:

• Email

• Text messages (SMS)

• Phone calls

• Messaging applications (e.g. WhatsApp, among others)

• Automatic phone calls or text messages

If we collect information about you in connection with a co-branded offering, we will specify at that time who is collecting the information and whose privacy policy applies in this case. Additionally, the choices you have regarding the use and/or sharing of your personal information with a brand partner, as well as how you can make use of those choices, will be specified. We are not responsible for the privacy practices or the content of such third-party sites. Read the privacy policy of any website you visit.

Transfer of personal information abroad. If you use our Services from a country other than the country in which our servers are located, your personal information may cross international borders. Also, when you call us or start a chat, we can provide you with technical support from one of our international locations outside of your home country.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private entities, and we fight to ensure compliance with the law. We will disclose your personal information to government or law enforcement officials or private entities if, in our sole discretion, we believe it is necessary or appropriate to respond to legal demands and processes (for example, subpoena requests). and thus protect our property and rights or the property and rights of third party providers, protect the safety of the public or any person, or prevent or stop activities that we consider illegal or unethical.

How we secure, store and retain your data.

We follow generally accepted standards to store and protect personal information we collect during transmission and once received and stored, including using encryption where appropriate.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for various legal or business purposes. This could include retention periods:

• required by law, contract or similar obligations applicable to our business operations;

• to preserve, resolve, defend or enforce our legal/contractual rights; either

• necessary to maintain business and economic records that are adequate and accurate.

If you have any questions about the security or retention of your personal information, you can contact us at contact@pocketcoach.fit

How you can access, update or delete your data.

If you request to delete your personal information and that data is necessary for the products or services you purchased, the request will be accepted only to the extent that it is no longer necessary for any of the Services purchased or required for our legitimate business purposes or legal requirements. or contractual record keeping.

For this it is necessary to send an email to contacto@pocketcoach.fit with your name and request to delete the user from our databases. Age restrictions.

Our Services are available for sale only to persons 18 years of age or older. Our Services are not directed at minors under 18 years of age, nor are they intended to consume them nor are they designed to seduce them. Please contact us if you are aware or have reason to believe that anyone under the age of 18 has provided us with personal information.

Nondiscrimination

We will not discriminate against you for exercising any of your privacy rights. Except as permitted by applicable laws, we will not:

• We will deny you goods or services.

• We will charge you different prices or rates for goods or services, including through discounts or other benefits granted, nor will we impose fines.

• We will provide you with a different level or quality of goods or services.

• We will suggest that you may obtain a different price or rate for goods or services or a different level or quality of goods or services.

Changes to this policy.

We reserve the right to modify this Privacy Policy at any time.

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and anywhere else we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, if any. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on your home page, at least thirty (30) days prior to implementation of the changes.

Contact us.

If you have any privacy-related questions, concerns or complaints about our Privacy Policy, our practices or our Services, please contact our DPO Office by email at contact@pocketcoach.fit Alternatively, you can contact us at of the following means:

• By phone or Whatsapp: (477) 449 9566

We will respond to all requests, questions and concerns within 30 (thirty) days.